Help and FAQ
How do I pay for my order?
Full payment is required by debit or credit card via our secure payment gateway , or by PayPal before we are able to begin work on your order.
Can I visit your studio?
At this time we do not have an open studio but its definitely something we're planning for the future!
Will the colour of my stationery look like it does on my computer screen?
Due to variations in monitors, colour can differ to its appearance in print. Please ask us for a colour chart if you would like to get a feel for the colours in real life.
I need my stationery ASAP, can you help?
Depending on our schedule, we may be able to express design and print your stationery — Contact us with your requirements.
Can I get my order delivered on a certain date?
We may be able to dispatch your order for delivery on a certain day, when requested. Contact us if you’d like your order to arrive on a specific day - an additional delivery charge will be required for a Saturday or guaranteed delivery.
I need to change my delivery address
Please let us know before your order is printed and shipped if you need to change your delivery address.
Do you ship outside of the UK?
We do — Contact us for a shipping quote.
Do you provide printable (print-at-home) files?
In order to preserve the integrity of our stationery, we do not offer printable files for our general stationery items.
What photo file shall I upload?
The recommended photograph file is a JPEG at 300dpi, which will optimise the printed photo. Having said that, the most common photo we are asked to print is straight from a smart phone with positive feedback. Please bare in mind that the paper we use is textured with a line effect. If you would prefer your photo cards printed on smooth paper, please request this before placing your order to ensure availability.
Do you print in foreign languages?
We do — Send your sample wording to us so that we can check that the fonts used in your favoured design will be able to support any special characters.
What is on the back of the cards?
A small logo and paper detail is printed on the back of each stationery item with the exception of wedding stationery which has no logo.
Press and copyright - can we use your images?
We welcome your help in spreading the love — please credit MOĀGLEA and link back to our url when possible. For press features, contact us.
What are wedding insert cards for?
Insert cards can be used to detail additional information that isn't suitable for the invite itself, such as specific timings for the day, location information, transport details or accommodation recommendations. Mini inserts are perfect for us as gift registry or wedding website cards.
How can I address guests on the wedding invitation?
Most couples like to address their guests on the envelope. If you would like to personally address your guests on each individual invitation, we can print guest names for an charge. Alternatively, you may consider adding a dotted line or leaving a blank space to hand write your guests names.
Can I split my wedding invites between day and evening sets?
Please add your day and evening invites to your shopping basket separately should you require different wordings on each invite.
Can I order a wedding sample?
You can order wedding invitation samples here.
Our sample service intends to give you a sense of paper weight, colour, format and print quality. A printed colour chart is included with each sample order.
Unfortunately we are unable to send samples of other products.
Do you offer a custom design service?
Yes we do! If you would like something completely unique. See Bespoke for more info. Bespoke orders are subject to availability / schedule.
Can I lower my quantity?
Please take the time to consider your quantities before placing your order. We’re unable to offer a refund on any quantity change once an order is placed.
Can I increase my quantity?
Of course — please let us know before approving your proof if you’d like to increase your quantity. A new order will need to be placed if your order has already been approved for print.
Can I see a hard copy before going to print?
Due to the custom made nature of our products, we do not issue hard proofs for most orders. We recommend printing your digital proof at home to check the sizing and layout before approving for print. If ordering a large quantity of a single design, we can arrange a hard print for £15-£25 depending on the item.
I'd like to see the design with my colours and wording before I order?
If you would like to see how your invitation will look like before committing to an order, we can put one electronic copy together for you for a charge of £10. The charge will be deducted from your total if you proceed with the same design. If you would like to order a personalised sample, get in touch.
Can the font be changed?
We have chosen fonts that we feel work best within the design however, if there is a font you love from another design, we’d happily change it. Bear in mind that customers usually prefer and go back to the original font!
How should I supply my guests names and addresses for printing?
Supply your names and/or addresses in an excel spreadsheet. Your names and addresses will be printed exactly as supplied - Ensure you spell and capitalise your names and addresses as required. We are unable to support special characters or accents within this feature.
Can I switch design once ordered?
We allow 1 design change during the proofing process. Additional design switches beyond this will incur a £40 re-design fee.
Will the sample be the same as the printed stationery?
As a growing design studio we are constantly looking at ways to improve, and from time to time we may update designs, suppliers and materials. We cannot guarantee therefore that the sample you have received will be exactly the same as the final item - however, the products will never be of a lesser quality or too far removed from the sample or colours received.
Can I have coloured envelopes?
Unfortunately we do not sell coloured envelopes at this time.
We love two designs and can't choose...
All our designs are created in house so we have complete control over the design and can create a custom item for you making our designs fully flexible and interchangeable - you are most welcome to switch or borrow elements from our other designs if you would like to.
Will you put the stationery together?
Invitations will be sent un-stuffed, ready to be addressed and inserted into the envelopes provided. Paper wraps will require a small amount of adhesive (not included) to assemble.
Can you help with wording?
Sure! Once you have placed your order with us, we would gladly offer advice and guidance on wording your invites to get it just right. For tips and general etiquette rules, see wording.
Can I cancel my order?
You may cancel your order before your proof is sent. After this time, orders for personalised products cannot be cancelled. Click here for our Returns Policy.