Terms of Sale
By purchasing from our online collection, you agree to the following terms and conditions.
1. Your Order
a) When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. All orders are subject to availability.
b) Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
c) In order to contract with MOAGLEA you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
d) MOAGLEA retains the right to refuse any request made by you.
e) When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
f) Products have a logo on the back of each item. Wedding stationery is left blank on the reverse, unless the design is double sided, and does not have a logo or text on the back.
a) We ship physical orders via Royal Mail. The cost of shipping is included in your order. Once the package has been shipped, we will send you confirmation of dispatch by email.
b) Our risk for lost or damaged goods passes to you at the time that they are passed to the delivery company. Beyond any tracking information that is supplied to us, we have do not have access to additional information, nor do we have any control over its handling or time it takes for delivery.
c) International shipping is available. Please contact us to arrange your order if you are based outside of the United Kingdom. International shipping is usually billed separately upon weighing the final package, and we are not responsible for customs or duties fees.
d) All shipping times advertised are estimated and are not guaranteed.
Colours that appear on your screen will differ slightly when printed, since every computer screen is calibrated differently. Our printer(s) do an excellent job at colour matching, however there may be slight differences between the digital proof and the printed pieces. We highly recommend purchasing a sample kit of colours.
All orders are sent unassembled and flat to reduce the risk of damage during shipping. Some items require self-assembly; tools, materials and adhesives are not included.
5. Change of existing order
We allow one design change per order, before the proof approval is created. Additional design changes requested thereafter are charged at £25 each.
We start to process your order as soon as you place it so that you receive your proof and products as quickly as possible. This means that if you change your mind or realise that you have made a mistake after placing your order, there is a very limited time-frame in which you can amend it.
You assume responsibility for providing correct times, dates, and spelling of all words, including names and places, in addition to the design elements. Before we send your design to print, we send a proof for you to for review. We can not be held liable for incorrect information included on the proof(s), whether or not you provide accurate information, which is why it is your responsibility to proofread the final proof and inform us of any changes that must be made. Once approved, no changes can be made and we will not be held responsible for any errors found after approval, nor will we be required to make any changes. We agree to print exactly what is included on the final proof, as approved by you.
If we print what was not approved (such as wording), we will reprint the pieces, with no cost to you. If we print what was approved, and you discover a mistake with the wording and/or design, reprinting costs will be your responsibility.
The design and production process can take 1-6 weeks from start to finish. A delay in approving the proofs will result in a delay of your order by number of days late, or more.
8. Material Availability
We cannot guarantee that identical embellishments displayed in photographs of past work will still be available from the same suppliers at the time of ordering. We will make a good faith effort to match the embellishment shown or requested. You authorise us to make a complementary substitution based on our professional opinion if necessary.
We will treat and hold all confidential information of or relating to your project in strict confidence and will not use any confidential information except in connection with fulfilling your project. This includes, but is not limited to, intellectual property, address lists, customer lists and information.
10. Printed Names and Addresses
You agree to our specifications when preparing your address list. Your addresses will be written or printed exactly as they appear on the your address list. You are not entitled to us making aesthetic, etiquette, formatting, or spelling corrections. Therefore, it is your responsibility to proofread all provided addresses.
11. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
12. Product variation
Nearly all of our products are personalised and are printed each time an order is placed. Due to the nature, measurements and final printed colours may vary. We are proud of the high quality products we produce and always strive for perfection, however, every now and again, we might just make a mistake. Please do not hesitate in contacting us if you’re not happy with your purchase. See our Returns Policy for more details.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Proofs will not sent until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
14. Discount Codes
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.
These T&Cs relate to all MOAGLEA promotions, competitions and discount codes (unless otherwise stated).
a) Only one promotion code can be used per order
b) Maximum pre-discount spend limit of £1000 applies per order
c) A promotion code can’t be used after an order has been placed
d) Additional terms and conditions apply where stated
Use of Website
1. In General
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. MOAGLEA will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. The use of automated systems or software to extract data from this Website for commercial purposes, (‘screen scraping’) is prohibited without license.
4. Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of MOAGLEA or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by MOAGLEA and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by MOAGLEĀ. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of MOAGLEA.
5. MOAGLEA Community Areas
MOAGLEA reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.
Submission of material
You own all of the content and information you post on the Blogs section (the “Community Areas”) of the Website, and you can control how it is shared through your privacy settings. In addition: For content that is covered by intellectual property rights, like photos and videos (“IP content”), you specifically give us the following permission, subject to your privacy settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with MOAGLEA (“IP License”). This includes for example and without limitation the right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. In certain circumstances MOAGLEA may also share your contribution with trusted third parties. This IP License ends when you delete your IP content or your account provided that your content may still be accessible if it has been shared with others, and we are not obligated to delete IP content shared by you. You also acknowledge that MOAGLEA is not obliged to publish any material submitted by you on any MOAGLEA publication. When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others). When you use an application, your content and information is shared with the application. We require applications to respect your privacy, and your agreement with that application will control how the application can use, store, and transfer that content and information. When you publish content or information using the “Public” setting, it means that you are allowing everyone, including other Website users , to access and use that information, and to associate it with you (i.e. your name and profile picture). We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified). We always appreciate your feedback or other suggestions about MOAGLEA but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them). By submitting any material to us, you agree to use the MOAGLEA Community Areas in accordance with the community guidelines and these Terms and Conditions. If you do not want to grant MOAGLEA the permission set out above on these terms, please do not submit or share your contribution on the Community Areas. The Service provides you with the ability to interact with social media services, such as through Facebook “Like” buttons, Twitter and otherwise. These features may enable integration and/or access to your social media accounts. We do not control those social media services, your profiles on those services, modify your privacy settings on those services or establish rules about how your personal information on those services will be used. You and the social media service providers are in control of those issues, not MOAGLEA. You are encouraged to read all policies and information on the applicable social media services to learn more about how they handle your information before using any such features made available to you on our Service. We are not responsible for any acts or omissions by any social media service provider or your use of features that come from their platform.
6. Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law MOAGLEA and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect MOAGLEA's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
7. Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
8. Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with MOAGLEA and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to MOAGLEA.
You agree to indemnify, defend and hold harmless MOAGLEA, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
MOAGLEA shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please email us if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
14. Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
15. Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and MOAGLEA. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of MOAGLEA.
16. Ethical Sourcing Policy
As a reputable and trusted business committed to offering its customers high quality products, MOAGLEA recognises its obligation to ensure that suppliers are operating ethically. We expect our suppliers to consistently provide an environment which protects their employees’ health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
- Minimum age of employment
- Freely chosen employment
- Health and safety
- Freedom of association and the right to collective bargaining
- No discrimination
- No harsh or inhumane treatment
- Working hours
- Rates of pay
- Terms of employment
MOAGLEA will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base. Because of the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as MOAGLEA continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.